IT Desktop Support Specialist

Location: Leawood, KS
Date Posted: 07-26-2017
Title: IT Desktop Support Specialist
Location: Leawood, KS 66211
Terms: 6 Month Contract to Hire
Contract Rates: 20-25/hr. W2 or 1099
Conversion Salary: 40-50K DOE
Prefer W2 or 1099 (U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.  We are unable to engage in a Corp to Corp arrangement with this client)


Position Description

We are looking to add a talented and ambitious IT DESKTOP SUPPORT SPECIALIST to our distinguished technical team. This position will play an important role in providing well rounded IT Desktop technical support for a successful wealth management company.  The person in this role is responsible for helping internal staff and our client's team members with their IT needs. This individual will work both independently and in team settings, and must work well in a faced paced, demanding environment and be readily available to the staff during most business hours.


Primary Role

  • Provide support for windows workstations, laptop, and server support both remotely and in person
  • Responding promptly to requests from staff in a courteous and positive manner
  • Deskside / Desktop / Mobile / System Support with any and all technical needs
  • Active Directory maintenance and permissions monitoring
  • Backup and recovery management
  • Evaluates system potential by testing compatibility of new programs with existing programs
  • Implements security measures as defined by management
  • Prepares documentation for troubleshooting and maintains knowledgebase of most common troubleshooting steps
  • Maintain confidence and protect operations by keeping information confidential
Skills and Abilities
  • Working knowledge of PC architecture/technology
  • Working knowledge and understanding of policies and procedures and the ability to determine course of actions based on given guidelines
  • Ability to deal professionally with non-technical users
  • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
  • Good organizational skills
  • Good interpersonal skills
  • Excellent customer handling skills
Absolute Requirements:
Basic Networking
Office 2013 and newer
Office 365
Windows AD
Windows 8+
Familiarity with VPN
Experience with Remote support
Comfortable in a fast paced environment
Good customer service

Plus - not required:
Kaseya Security
Webroot Cybersecurity
Microsoft Dynamcis 365 CRM
Mobile Device Management
Education & Experience
  • 2-4 years’ experience in a comparable role or roles
  • Technical Degree preferred
  • A+ Certification a plus
  • Any Microsoft Certifications a plus (MCSA MCSE)
Required Traits
  • Extremely motivated and proactive with a demonstrable history of high achievement
  • Thrives when working in a fast paced, demanding environment
  • Innovative problem-solver who constructively overcomes obstacles utilizing resourceful solutions
  • Learns quickly and can trouble shoot on the fly
  • Passionate about technology and business
  • Fundamental belief that they are responsible for the quality of their work product; delivering results under minimal supervision
  • Enjoys a highly collaborative environment
  • Works well in an open environment and thrives on constructive feedback
  • Has positive attitude towards the work of others
  • Values logical decision-making
  • Has excellent oral, analytical, and technical skills

Covenant Consulting strives to attract, cultivate and retain exceptional talent. If you feel you are a match for the position, and are interested in a great growth opportunity, we encourage you to contact

Covenant Consulting is a Technology Services Provider offering project-based IT consulting, IT staffing and IT recruiting services. Every partnership reflects our uncompromising commitment to quality and integrity. We have extensive experience and capabilities in project-based consulting, short and long-term staff augmentation, and permanent recruitment. We work with companies of every size, across many industries and have the flexibility to scale solutions to meet our client's specific needs.

Shannon McInnis
Sr. Technical Recruiter
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