ServiceNow Developer - Lebanon, PA

Location: Lebanon, PA
Date Posted: 04-06-2018
Job Title:
ServiceNow Developer / Administrator

Location Options:
Overland Park, KS 66211 (YRCW)
Tualatin, OR 97063 (Reddaway)
Holland, MI 49423 (Holland)
Lebanon, PA 17042 (New Penn)
Copley, OH 44321 (Akron - YRCW)

Terms:
Perm / Direct Hire W2
Conversion Salary:
80-120K
 
JOB SUMMARY:

This role provides an opportunity for a ServiceNow Developer to work on the newest release of ServiceNow, Kingston with the opportunity to work on the next release, London.

 
ServiceNow Developer / Administrator will support and develop in our expanding ServiceNow environment as the lead technical contributor. Will perform day-to-day support and maintenance, work with the functional team to develop new solutions in ServiceNow and coordinate support and development efforts within the admin team. Will also perform high severity incident facilitation activities as part of a matrix managed Availability team.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Application development, general support / administration and maintenance of ServiceNow platform and associated modules. Modules used within the Kingston release: Call, Incident, Facilitation, Problem & Change Management, Lite CMDB/Asset Management, Service Catalog/Request, Contract, Self Service Portal (desktop & mobile) and Knowledge Management.
  • Additionally, we support integrations with SolarWinds, Active Directory, ADFS, MobiControl, Power BI, Custom REST/SOAP, and various email integrations
  • Work closely with ServiceNow functional team members/process owners to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
  • Work closely with ServiceNow functional team members to configure and improve core application capabilities as well as enable new capabilities (CMDB / Discovery, Orchestration and Software Asset Manager are on the future state roadmap)
  • Work directly with end users to resolve support issues within ServiceNow
  • Monitor health, usage and overall compliance of ServiceNow and its applications
  • Develop systems integrations and process automation
  • Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including Service Portal framework and advanced integrations)
  • Design, create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
  • Plans & coordinate application and platform upgrades and patches
  • Share technical best practices to the immediate and extended teams for consistent coding practices
  • Facilitates the resolution of high severity IT problem events to minimize customer impact. Responsibilities include participating in rotating on-call support process.
  • Performs analysis of incident and problem events to identify trends and service improvement opportunities. Develops recommendations based upon analysis and drives organizational efforts to implement.
  • Facilitates problem post mortem exercises to identify causal factors and root causes. Works with internal IT users to develop and implement corrective actions.
COMPETENCIES
  • Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  • Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  • Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  • Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  • Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  • Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  • Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
MINIMUM REQUIREMENTS
  • Bachelor of Science in Computer Science, a similar technical discipline or comparable experience.
  • Five (5) to eight (8) years’ experience as a technical resource in delivery engagements; Two (2) years technical lead experience.
  • Minimum Two (2) to Three (3) years direct experience as a ServiceNow administrator configuring core ServiceNow modules in an enterprise environment including the delegation of groups, modification of Self Service Portal, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions.
  • Possess an in-depth knowledge of the technical implementation of various ServiceNow modules including: Incident, Problem & Change Management, Service Catalog, Knowledge Management, Configuration Management, Reporting, LDAP, SSO, MID Server, Inbound / Outbound emails and Discovery.
  • Must be technically savvy and able to design and build applications that meet business goals and objectives.
  • Proven experience designing, implementing and customizing a web architected, n-tiered enterprise application.
  • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
  • Experience creating and maintaining customer facing portals using the Self-Service Portal framework in ServiceNow.
  • Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST).
  • Experience with JavaScript, XML, HTML.
  • Familiar with LDAP, MS Active Directory, ADFS and integration with ServiceNow.
  • Flexibility to work with a variety of personalities and styles.
  • Team player.
PREFERRED QUALIFICATIONS
  • ServiceNow System Administrator Certification – required
  • Implementation Specialist Certification – preferred.
  • ITIL V3 Foundation Certification - preferred.
MORE NOTES FROM CLIENT:

Need someone with very solid ServiceNow development skills that can hit the ground running and be productive day 1 especially on the modules already stood up (below)

IT Service Management – Service Portal Framework (ITSM)
  • Incident Management
  • Problem Management
  • Change and Release Management
  • Configuration Management Database (CMDB)
  • Asset Management
  • Service Catalog
  • Knowledge Management
  • Service Level Management/Contract Management
IT Operations Management
  • Discovery (will be implementing the Discovery module this year)
  • Cloud Management (pending)
  • Event Management (pending)
  • Orchestration (will also implement some capabilities that use orchestration)
Here are some capabilities at a high level that we are looking for:
JavaScript, Angular js or above, Jelly scripting and knowledge of ServiceNow utility scripts.
Familiar with front end UI technologies: xml, css, html.
 
Development/support of ServiceNow components (UI actions/scripts/pages/macros), Service portal widgets/pages, business rules, client scripts, scheduled scripts etc.
Integration with other systems for Active Directory and asset data, event monitoring alerts.
 
Database Skills Needed with ServiceNow reporting queries, table joins for reports. Familiar with other databases like SQL, etc.


Ideal candidates for this position are self-motivated, creative problem-solvers who can adapt to new technologies and evolving customer requirements. Candidates must bring solid interpersonal skills and be capable of meeting with customers face-to-face to clarify and design existing solutions, design requirements into a proposed solution, and implement the solution on time and within budget. Candidates must also be capable of working independently as well as in a team environment.

Covenant Consulting strives to attract, cultivate and retain exceptional talent. If you feel you are a match for the position, and are interested in a great growth opportunity, we encourage you to contact Shannon.McInnis@Covenant-Consulting.com
Shannon McInnis
Sr. Technical Recruiter
shannon.mcinnis@covenant-consulting.com
713-705-1880
or
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