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Project Coordinator

Overland Park, KS
Project Coordinator

Location:  Overland Park, KS

Duration:  Full Time / Direct-Hire

Salary:  $55K - $70K base


Summary:

The Project Coordinator is responsible for executing the tasks and communication to service customers and for supporting account managers and engineers to optimize work throughput toward maximizing service revenue. As a key function in professional services engagements, the Project Coordinator manages professional services engineers’ schedules—preventing conflicts and double-bookings, and ensuring enough time is allowed for internal/administrative tasks. This is a customer-focused (and facing), detail-oriented, and hands-on role. The Project Coordinator must handle and resolve customer issues and the resourcing of project tasks, often with decisiveness and speed. The ability to simultaneously manage a material number of concurrent tasks with the agility to fluidly shift focus between them is essential for this role.

The Project Coordinator will also support the project manager.  Will have weekly and monthly recurring duties to maintain the PMO system and provide regular reports to customers.

Responsibilities:
  • Coordinate, calendar, and follow up on the day-to-day activities of the professional services team
  • Collaborate with customers to arrange the staffing and execution of service tickets and project tasks
  • Actively engage and follow up with the Choice sales team, engineers, and customers to maintain service continuity and a customer service-focused experience for smaller hourly and break/fix engineering requests
  • Support the PMO Director and Project Manager to ensure key SLA’s and milestones are met on projects and in other PMO operations
  • Schedule customer-facing meetings for projects via phone, email, and ConnectWise, Choice’s ticketing system
  • Communicate progress updates to customers and internal teams as required
  • Contribute to the ongoing development of the PMO by acting on an interest in continuous improvement, sharing knowledge, experience and expertise with other PMO team members, and offering ideas and solutions for the improvement of processes and procedures
  • Ensure all aspects of the department’s established procedures relevant to the Project Coordinator role are followed
  • Become familiar with and maintain at least a high level of knowledge of company vendor product offerings and technologies used to solve customer business challenges by taking sales and some technical exams
  • Support PMO Director and Project Manager in coordinating project tasks and service tickets
  • Attend project and service delivery-related meetings as needed
  • Document processes and procedures related to the Project Coordinator role
Requirements:
  • Professional work experience in a service delivery, project coordinator, administrative assistant, executive assistant or related position within an information technology department or information technology company
  • Bachelor’s degree in a business-related field preferred
  • Excellent ability to track, prioritize and manage a significant number of simultaneous activities and milestones and prioritize tasks appropriately
  • Strong attention to detail and excellent customer relations and service skills
  • Innate interest in delivering continuous improvements to PMO process
  • Proficient in Microsoft Office Suite toolset (Word, Excel, PowerPoint, Outlook)
  • Ability to understand and follow processes and help to improve them as necessary
  • Willingness to occasionally contribute outside of business hours during critical customer-down situations

Covenant Consulting strives to attract, cultivate and retain exceptional talent. If you feel you are a match for the position and are interested in a great growth opportunity, we encourage you to contact toliver@covenant-consulting.com. 

Covenant Consulting is a Technology Services Provider offering project-based IT consulting, IT staffing, and IT recruiting services. Every partnership reflects our uncompromising commitment to quality and integrity. We have extensive experience and capabilities in project-based consulting, short and long-term staff augmentation, and permanent recruitment. We work with companies of every size, across many industries and have the flexibility to scale solutions to meet our client's specific needs.

 
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