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Sr. Business Process Analyst (Customer Data/Process Improvement)

Overland Park, KS · Information Technology
TITLE: Sr. Business Process Analyst (Customer Data Process)  – (2101IM)
LOCATION: 10990 Roe Ave, Overland Park, KS 66211 or USA
COVID STATUS:  Remote for Now – Could be Flexible
TYPE:  Perm
COMPENSATION: Commensurate with 5Years of Experience
AREAS OF EXPERTISE: Business Analysis, Requirements Gathering, User Stories, Data Modeling, Graphs, Reporting, Agile/Scrum, Visio, Blueworks, Flow Diagrams, Business Process Management
• Initial interview will be w/ Hiring Manager - video call
• Interview w/ 1-2 technical resources
  1. Responsible for working closely with business and technical stakeholders to identify strategic outcomes, transform processes, execute product roadmaps and translate business needs into actionable projects. Develop a thorough understanding of the Customer Data and the processes that create, update and utilize the Customer data. 
  2. Role is a key contributor in developing a strategy and roadmap for the Customer data and in identifying the potential projects in managing the Customer data and processes. 
  3. Role is also a key contributor in all phases of the development lifecycle process and helps ensure projects produce the required outcomes. 
  1. Evaluate and document business processes in creating, updating and utilizing customer data and determine opportunities for improvement.
  2. Coordinate efforts between business partners and technology teams to deliver projects per plan.
  3. Understand the needs of business area, identifying the need for additional processes and data, as well as identifying areas of redundancy, then recommending improvements.
  4. Develop knowledge of business strategy, business models and processes in order to identify improvement opportunities and value-added capabilities.
  5. Facilitate joint application design (JAD) sessions to obtain business requirements and create use cases.
  6. Assist with communication of project contents, approach, progress and results.
  7. Assist with creating, sizing, grooming and prioritizing project/product backlog.
  8. Understand business issues and data challenges and ideate solutions to fix them.
  9. Participate in Agile sprint planning, daily standups and retrospectives.
  10. Contribute to process improvement through team learnings and retrospectives.
  11. Assist with internal and external communication, and improving transparency.
  12. Assist automating, scaling and continuous improvement of business and internal processes.
  13. Facilitate meetings and presentations to share ideas and findings.
  14. Support the development of end-user training materials and documentation.
  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  1. Bachelor's degree or equivalent work experience.
  2. Minimum five (5) years of relevant experience in business process analysis.
  3. Excellent communication and interpersonal skills.
  4. Strong decision making and problem-solving skills. 
  5. Understanding of Data Modeling techniques.
  6. Self-starter capable of managing multiple projects with attention to detail.
  7. Positive team player able to work effectively with others.
  8. Proven ability to manage stakeholder needs.
  9. Working knowledge of Agile Scrum practices.
  10. Experience using process modeling tools like Visio, Blueworks, etc.
  11. Experience creating process flow diagrams.
  • Competitive pay based on experience
  • Employee selected medical, dental, and vision coverage for you and your family
  • PTO and paid holidays
  • 401k Retirement Plan
Covenant Consulting strives to attract, cultivate and retain exceptional talent. If you feel you are a match for the position, and are interested in a great growth opportunity, we encourage you to contact Shannon.McInnis@Covenant-Consulting.com

Covenant Consulting is a Technology Services Provider offering project-based IT consulting, IT staffing and IT recruiting services. Every partnership reflects our uncompromising commitment to quality and integrity. We have extensive experience and capabilities in project-based consulting, short and long-term staff augmentation, and permanent recruitment. We work with companies of every size, across many industries and have the flexibility to scale solutions to meet our client's specific needs. 

Shannon McInnis
Sr. Technical Recruiter
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